Water/Sewer Billing & Field Services

Water & Sewer


The City of Arcata provides water and sewer service for residents of the following locations:
  • Arcata
  • Jacoby Creek Water District
  • Pacific Manor (across from Mad River Community Hospital)

Apply for Service

To apply for water and sewer service, please fill out a Service Agreement (PDF) and return it with the deposit and service charge to the Finance Department at Arcata City Hall. Service Agreements can also be faxed to the Finance Department at 707-825-2008, sent by email, dropped in one of 3 drop-boxes (located in the front, rear, and inside City Hall), or brought to the cashier window in person. Please make sure a copy of a photo ID is included with the application as well as a valid phone number for any questions that may arise in processing the application.

Payments


The City of Arcata accepts the following forms of payments:
  • Cash
  • Check or Money orders
  • Visa or MasterCard
Payments may be made by the following methods:
  • Drop Boxes: Located in front of City Hall and in the back parking lot near the Library
  • In person: At Arcata City Hall
  • Mail: Please mail payment to the address listed to the right
  • Telephone: (707) 827-1114
  • Online: The City of Arcata accepts online payments
    • Also view City of Arcata Utility bills, set up e-bills and go paperless

Bill Inquiries

Inquiries about your water and sewer bill can be made:
  • By phone: 707-822-5951
  • By email
  • In person: At Arcata City Hall
Please be sure to include your name, address, and account numbers when making inquiries regarding your service.

Senate Bill 998 - Discontinuation of Residential Water Service


Effective February 1, 2020, SB 998 requires urban and community water systems, public or private, to adopt a written discontinuation policy available in English, Spanish, Traditional Chinese, Tagalog, Vietnamese, and Korean languages. 

The City's policy of Discontinuation of Residential Water Service for Non-Payment:

SB 998 also required that water systems post on their website the number of times the system has discontinued service due to inability to pay:

2020
  • January: 33
  • February: 31
  • March: 14
  • April: 0  (Due to COVID-19)
  • May:  0  (Due to COVID-19)
  • June: 0  (Due to COVID-19)
  • July:  0  (Due to COVID-19)
  • August: 0  (Due to COVID-19)
  • September: 0  (Due to COVID-19)
  • October: 0  (Due to COVID-19)
  • November
  • December