Cancellation & Refund / Credit Policy

    City of Arcata Recreation -Cancellation/Refund Policy-

1. The City of Arcata issues full refunds/credits for any class or program cancelled by
     the Arcata Recreation Division.

2. All customer non-camp cancellations must be submitted in writing* and incur a $5 Processing Fee.

3. All customer camp cancellations must be submitted in writing* and incur a $15 Processing Fee.

4. Customer cancellation refund requests must be submitted in writing*, at least two weeks (2)
     prior to the start of the program. Refunds/credits are not given for individual days missed.
     “Make up Days” are not offered.

5.  Exceptions for extenuating circumstances to our policy requires you to complete a
      Cancellation/Refund Request Form. If
granted, refunds/credits are computed from the day
      the written request was received. Refunds are first applied to any household balance due.

* Customer cancellations, refund requests and Cancellation/Refund Request Forms may be hand
    delivered, mailed (736 F St. Arcata, Ca 95521), faxed (707-825-2118), or emailed (
rec@cityofarcata.org).