This unit’s functions are handled by a Dispatch/Records Supervisor, 4 fulltime Dispatchers, and one part time Dispatcher. The Unit is overseen by one of the Lieutenants. The Dispatchers play a vital role in the interface between the Department and the citizens of this City. In 2009, APD dispatchers answered 44,548 phone calls (both emergency and non-emergency) and 5,010 "9-1-1" calls.
Dispatchers perform a wide variety of tasks including researching and routing requests for information, completing records and/or warrants checks for officers and authorized agencies, processing and maintaining restraining orders and missing persons information and completing a number of different data entry, records management, and administrative duties.