City of Arcata Recreation -Cancellation/Refund Policy-
1. The City of Arcata issues full refunds/credits for any class or program cancelled by the
Arcata Recreation Division.
2. All customer cancellations must be submitted in writing* and incur a $5 Processing Fee.
3. Customer cancellation refund requests must be submitted in writing*, at least one week prior
to the start of the program. Refunds/credits are not given for individual days missed. “Make
up Days” are not offered.
4. Exceptions to our policy requires you to complete a Cancellation/Refund Request Form.
If granted, refunds/credits are computed from the day the written request was received.
Refunds are first applied to any household balance due.
* Customer cancellations, refund requests and Cancellation/Refund Request Forms may be
hand delivered, mailed (736 F St. Arcata, Ca 95521), faxed (707-825-2118), or emailed